Grainger Industrial Supply

URL:http://www.grainger.com

Grainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts.

Overview

Grainger helps customers save time and money by providing them the right products to keep their facilities up and running.

Grainger's customers are 1.8 million businesses and institutions in 153 countries. While each customer has a unique facility to operate and a different problem to solve, our customers all share the same requirement: when they need one of Grainger's products, they often need it right away.

With more than 18,000 knowledgeable employees, the Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.

With 2008 sales of $6.9 billion, Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

William W. (Bill) Grainger founded a wholesale electric motor sales and distribution business in Chicago in 1927. He established the company to provide an efficient solution for customers to access a consistent supply of electric motors. The business was incorporated as W. W. Grainger, Inc. in 1928. Sales in the early days were generated primarily through mail order via post cards and a catalog. The MotorBook, as the catalog was originally called, was the basis for today's Grainger catalog.

To improve customer service, Bill Grainger opened a branch in Philadelphia in 1933 and then three additional branches the following year. By 1936, there were 15 branches in operation. It was evident that local branch service would be an integral part of the company's future growth.

In 1967, Grainger became a public company, and its stock was traded in the over-the-counter market. Today, Grainger stock is sold under the GWW symbol on the New York and Chicago stock exchanges.

To remain the leader in the industry, Grainger seized technology opportunities early. In 1976, Grainger became the first in the industry to implement optical character recognition equipment. Grainger continued to advance its systems throughout the 1980s by installing a national satellite-based digital communication network. In 1991, Grainger introduced the first comprehensive electronic MRO catalog on CD-ROM. Grainger launched the corporate Web site in 1995 and began taking orders online in 1996.

Over the last 80 years, Grainger's product line has expanded to more than 900,000 products and repair parts. The Grainger branch network has grown steadily over the years, and today there are more than 600 Grainger branches in the U.S., Canada, Mexico, India, China, and Panama.

The 4,000-page Grainger catalog is published annually and is available online at Grainger.com, the company's award-winning Web site.